Terms & Conditions

Terms & Conditions

Effective Date: 18/9/2025

Contact Email: dukansahayak@gmail.com

Welcome to Dukan Sahayak (“we,” “our,” or “us”). By downloading, accessing, or using our mobile application (“App”), you agree to be bound by the following Terms & Conditions. Please read them carefully before using the App.


1. Use of the App

  • The App is designed to help shopkeepers and customers in managing and ordering grocery products.
  • You must be at least 18 years old to use this App.
  • You agree to use the App only for lawful purposes and in accordance with these Terms.

2. Account Registration

  • To access certain features, you may need to create an account.
  • You are responsible for keeping your account credentials secure.
  • You agree that the information you provide is accurate, complete, and up to date.

3. Orders & Transactions

  • Dukan Sahayak is a platform that facilitates grocery-related services.
  • Prices, availability, and delivery times are subject to change depending on sellers and locations.
  • We are not liable for delays, cancellations, or quality issues caused by third-party vendors or delivery partners.

4. Payments

  • Payments (if enabled in the App) must be made through approved payment methods.
  • Any payment disputes must be raised with the respective seller or payment gateway provider.
  • We do not store sensitive financial information such as credit/debit card details.

5. User Responsibilities

  • You agree not to misuse the App for fraudulent, illegal, or abusive activities.
  • You will not upload harmful, offensive, or misleading content.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

6. Intellectual Property

  • All content in the App, including logos, trademarks, text, and software, is the property of Dukan Sahayak or its licensors.
  • You may not copy, modify, distribute, or use our content without prior written permission.

7. Limitation of Liability

  • The App is provided on an “as is” and “as available” basis.
  • We do not guarantee uninterrupted or error-free service.
  • Dukan Sahayak is not responsible for any losses, damages, or liabilities arising from the use of the App.

8. Privacy

  • Your use of the App is also governed by our Privacy Policy.
  • By using the App, you consent to the collection and use of your information as described therein.

9. Changes to Terms

  • We may update these Terms & Conditions from time to time.
  • Continued use of the App after changes means you accept the revised Terms.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes shall be subject to the jurisdiction of the courts in [Insert City/State].

11. Contact Us

If you have any questions about these Terms, please contact us:

📧 dukansahayak@gmail.com