Privacy Policy

Effective Date: 18/09/2025

Contact Email: dukansahayak@gmail.com

Dukan Sahayak (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”).

1. Information We Collect

When you use our App, we may collect the following types of information:

• Personal Information: Name, phone number, email address, delivery address, and other details provided during registration or ordering.
• Usage Data: App activity, device information, IP address, browser type, and operating system.
• Transaction Data: Order history, payment status, and transaction details (note: we do not store credit/debit card numbers).
• Location Data (if enabled): Used for delivery services or store discovery.

2. How We Use Your Information

We use your information to:

• Provide and improve our grocery ordering and management services.
• Process and deliver your orders.
• Communicate updates, promotions, or important notices.
• Ensure security and prevent fraudulent activities.
• Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

• Vendors & Delivery Partners: To fulfill your orders.
• Payment Gateways: To process secure payments.
• Service Providers: For hosting, analytics, or technical support.
• Legal Authorities: When required by law.

4. Data Security

• We implement reasonable technical and organizational measures to protect your data.
• However, no system is 100% secure; we cannot guarantee absolute security of your information.

5. Data Retention

• We keep your information for as long as necessary to provide services or comply with legal obligations.
• You may request deletion of your account and data by contacting us at dukansahayak@gmail.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and update your personal data.
• Request deletion of your data.
• Opt out of promotional communications.
• Restrict or object to certain data processing activities.

7. Children’s Privacy

• Our App is not intended for children under 13 years of age.
• We do not knowingly collect personal data from children. If we learn that we have, we will delete it promptly.

8. Third-Party Links & Services

• The App may contain links to third-party websites or services.
• We are not responsible for their privacy practices; please review their policies separately.

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Changes will be effective once published in the App.
• Continued use of the App means you accept the updated policy.

10. Contact Us

For questions, concerns, or data-related requests, please contact:

📧 dukansahayak@gmail.com